Los Angeles Claims Adjuster Property and Casualty Practice Exam 2026 - Free Claims Adjuster Exam Questions and Study Guide

The choice identifying the duties that are expected of both the insured and the insurer after a loss is "general duties." This term encompasses the responsibilities that each party has in the context of an insurance policy following a claim.

In the case of an insurance loss, the insured generally has the duty to promptly report the loss, cooperate with the insurer’s investigation, and provide necessary documentation as requested. Meanwhile, the insurer has the responsibility to acknowledge the claim, investigate it fairly, and communicate the decision regarding coverage. These expectations help ensure that the claims process is thorough and efficient and that both parties fulfill their roles in the coverage agreement.

The other options may refer to relevant concepts but do not capture the broad and encompassing nature of the expectations shared by both the insured and insurer. Specific duties might imply detailed or nuanced obligations which do not represent the overall scope. Mutual obligations can be seen as a more general idea but lacks the precise framing in the context of insurance claims. Contractual responsibilities suggest a more formal legalistic reading of the duties that may not encompass the entire range of expected behaviors following a loss.